Hospice CAHPS survey scores are built visit by visit
Hospice CAHPS survey scores rise when families get admission education, visit summaries and answers without calling. Our AI agents run that communication inside your hospice; our experts set the rules.
Your family communication, in the order our study ranks it worth automating
- Caregiver engagement and monitoring program adherenceIn the top half of 169 workflows
- Admission and benefit education for patients and families in their languageIn the top half of 169 workflows
- Medication and instruction messagingIn the lower half of 169 workflows
- Visit outcome and plan communication to families and physiciansIn the lower half of 169 workflows
- Portal and secure message triageIn the lower half of 169 workflows
- Experience survey management and review requestsIn the lower half of 169 workflows
Family communication quietly decides your hospice CAHPS survey scores
Every workflow in this area eats nurse hours, and its failures surface a quarter later in the public scores.
Education retold by phone
Benefits, rights are explained at admission; families call that evening with questions.
Nurses as message takers
The portal inbox is worked by nurses in gaps between visits.
Surveys that arrive late
A survey vendor runs the experience survey; results arrive a quarter later.
Calls families should not have to make, made by our AI agents
Admission education, caregiver monitoring and medication messaging, custom AI built inside your agency beside your EMR.
Catch the family that stopped checking in before the ER does
Families drop out silently, and the first sign is the emergency visit. Our AI agents watch the readings, check-ins and missed contacts and send the nudges and outbound calls; our experts set the protocol and take the exceptions.
- Missed readings and check-ins flagged to the nurse
- Nudges sent on the protocol your staff set
- Disengaged families on a list your team reviews
Admission education in the family's own language
Hospices must give verbal and written notice of rights and covered services, in the family's language, before care. Our AI agents walk each family through them and answer routine questions; your nurses get the escalations.
- Benefit education sent in the family's language
- Non-covered items turned from paper into a talk
- Routine questions answered from your protocol
Instructions that reach the family before the nurse leaves
Medication and instruction messaging is given verbally at the visit. Our AI agents write each patient's instructions from the plan and orders and send them to the family ahead of the visit; our experts take the exceptions.
- Instructions in the family's hands before each visit
- Comfort kit and equipment steps written per patient
- Family questions land in a nurse's queue
How we build custom AI inside your agency
You bring the outcome you want, your EMR and portals, and the staff making the calls. Your workflow is the spec our experts work from.
01What your agency brings
Our engineers join your team's huddles, watch the admission visits and portal inbox as they run, and note where families call to ask what the nurse said.
02Our experts set the rules
Our experts map the communication workflow with your staff, fix its data, and write the rules your team can see and change.
03Our AI agents go live
Our experts release the AI agents into your live operation, beside your systems; your staff review every flag and decide. Then our engineers move to the next workflow.
Custom AI built inside your agency goes where the others stop
Your agency already has something for family communication. Here is where each option is strong, and where it usually stops.
Moative, built inside your agency
Our engineers work inside your operation and build for your agency's workflows, its language needs and its systems. No two agencies get the same work, and that is the point.
- Education in each family's language, from your protocol
- Visit summaries out when the nurse signs
- Your staff review every flag and decide
A patient-messaging app
Good at sending blasts and logging replies. Most run the same templates for every agency, so questions still wait for a nurse.*
Your EMR's messaging module
Good at staying connected to the chart. It usually covers the standard path; your outreach steps ride on workarounds.*
A call center or survey vendor
Good at taking phone traffic off your nurses. Usually their people follow their playbook, so the family conversation moves to their queue.*
* These describe each category as commonly sold, with no vendor named. Terms, coverage and results vary by contract and by agency.
Your EMR stays, your staff decide, and you pay by workflow
Does our EMR stay?
Yes. Our AI agents run beside your existing EMR and portals; the agency does not replace its EMR to use them, and your data stays yours.
How is this priced?
You pay a fee plus a part tied to results, set by which workflows we automate; adding staff users never changes the number.
Who makes the calls?
Your nurses do. Our AI agents only draft, remind and route; no agent decides care, and every escalation lands with a person at your hospice.
What does our agency need ready?
Access to your EMR and portals, and one staff point of contact. Our experts watch the family conversation as it runs for a week before anything changes.
Every family hears from your agency before they have to call
Tell us one workflow, admission education or visit summaries, and our experts will talk it through: what breaks today, what your staff keeps, and what our AI agents take over.
Common questions
What are the CAHPS scores for hospice agencies?
Hospice CAHPS scores come from a family experience survey run by a survey vendor, collected monthly and aggregated quarterly into a rolling four-quarter file.
How to improve hhcahps scores?
Improve HHCAHPS scores by fixing what the survey asks about: families call to ask what the nurse said. Our AI agents send each visit summary when the nurse signs it.
How to improve response rate in surveys?
Response rates rise when the survey list matches the census and follow-up happens; the survey is run by a vendor. Our AI agents reconcile its files against your census.
What are potentially preventable hospitalizations in home health?
They are admissions that earlier monitoring or a call might have headed off; families drop out silently, and the first sign is the emergency visit. Our AI agents watch readings and check-ins.
What is an example of secure messaging in the EHR?
A portal inbox where families ask questions and nurses reply; at most agencies it is worked by nurses in gaps between visits. Our AI agents classify and route each message.
Who sends out CAHPS surveys?
The vendor sends surveys, the agency coordinates the list and chases responses
How often are CAHPS surveys conducted?
Monthly, rolled into a quarterly file for public reporting; results usually arrive a quarter after the visit they ask about, so problems show up late.
The full study, PDF · 636 KB
The work worth automating is the work whose mistakes travel
The work worth automating is not the easy work. It is the work whose mistakes travel.