Multi-branch home health operations, run as one agency
Moative builds custom AI agents that run your multi-branch home health operations as one agency: our experts set the rules with your staff, our agents assign, forecast and compute across every branch.
The six branch workflows, and where our study puts them
- Service-area and branch assignment optimizationIn the lower half of 169 workflows
- Standardized operating metrics across branches and service linesIn the lower half of 169 workflows
- Cross-branch staffing and float poolIn the lower half of 169 workflows
- Centralized intake, scheduling and call handling across branchesIn the lower half of 169 workflows
- Fleet, device and equipment utilization across branchesIn the lower half of 169 workflows
- Acquisition integration playbookIn the lower half of 169 workflows
A multi-branch agency runs as several agencies wearing one name
Running several branches as separate agencies costs money twice: duplicated office work, and visits lost where staff and equipment sit in the wrong place.
Wrong branch gets the referral
Branch assignment follows habit and whichever branch answered the phone.
No two branches report alike
Each branch reports differently, so owners compare numbers that are not comparable.
Staffed wrong the same day
One branch sends clinicians home short of visits while another cannot cover its schedule.
Every branch runs on the rules your administrators set
Three workflows our AI agents run the same way in every branch, with our experts setting the rules beside your staff.
Referrals land at the branch that can actually serve them
Branch assignment is decided by habit and by which branch answered the phone. Our AI agents assign each referral to the branch and provider number with the least drive time that meets enrollment rules; our experts set them.
- Referrals assigned by drive time and provider number
- Coverage gaps visible per service area before staffing
- Enrollment rules checked before a branch accepts
One set of numbers across every branch
Metrics fail because each branch reports differently. Our AI agents compute one set of definitions from the same source data; our experts write those definitions with your administrators.
- Admissions, census and visits on the same definitions
- Metrics computed directly from source data
- A definition change applies in every branch
No branch overstaffed while another runs short
Cross-branch staffing fails because branches are over- and under-staffed the same day. Our AI agents forecast demand per branch, offer visits across branches and balance on-call pools; our experts set the rules with your schedulers.
- Visits offered at the branch that needs them
- On-call pools balanced before the schedule locks
- Your schedulers keep the final call on assignments
How an engagement runs across your branches
Our engineers work inside your operation, starting with the workflow where you lose most.
01What your agency brings
Your administrators open branch workflows you want fixed: scheduling, intake, equipment, reporting, and their systems. No project team.
02What our experts do
Our engineers and revenue-cycle specialists sit with branch teams, watch workflow, fix data, and write rules with staff.
03What our AI agents do
They assign each referral, compute the shared metrics and balance the staffing pools under those rules, handing your staff only the flags that need a person.
Where the alternatives stop for multi-branch work
Most multi-branch agencies run on software bought per job, the EMR's own modules, or outside help for staffing or acquisitions. Here is the honest line on each, for this work.
Custom AI built for your branches
Our engineers work inside your operation and build for your branches, your payer mix, your provider numbers. Our AI agents run the same rules in every branch, set by our experts with your staff.
- Same definitions and rules in every branch
- Runs beside your EMR, no replacement
- Your price tracks your workflows
Software bought for this one job
Usually good at its own job, scheduling and HR software mostly assumes one location; cross-branch rules ride on spreadsheets.*
Your EMR's branch module
The EMR's module usually covers the standard branch setup; cross-branch checks and reporting usually ride on workarounds.*
An outside firm for staffing or acquisitions
A staffing agency or consultant is usually good at the push you hired, per assignment; branches fall back to habit after.*
* These descriptions cover each category as commonly sold; vendors vary. Terms, coverage and pricing vary by product and by agency; compare on your own workflows.
What it costs, what stays, and who decides
How is this priced?
You pay a fee, plus a share that depends on results, and the number moves only when you add workflows. Extra users never change the price.
Do we have to replace our EMR?
No. Our AI agents run beside your existing EMR, clearinghouse and payer portals, reading and writing back. Your agency keeps the systems it has.
Who makes the calls?
Your team. Our AI agents flag what needs a person; your staff review each flag and decide. The software makes no clinical decisions.
What does our agency need to have ready?
One person with authority over the branches: your administrator or operations lead, plus a call with each branch manager. Nothing to prepare; our experts bring the rest.
Run every branch on one playbook, built for yours
The conversation covers one workflow: which of the six, what our AI agents take over, and what your team keeps.
Common questions
What is the best staff scheduling software for healthcare?
No single scheduler is best; it depends on your branches and who owns the rules. Off-the-shelf scheduling software usually assumes one location, so cross-branch float stays manual.
What is the best software for home health care?
For most agencies it is the home health software you already have, plus the gaps between branches. Your EMR runs the chart; our AI agents run beside it, on your workflows.
What is the best scheduling software for caregivers in home care?
The one your caregivers actually see visits in. Most home care scheduling software handles a single branch well and stops at the branch line; our AI agents assign across branches.
What are the steps involved in the home health intake process?
Four steps: the referral arrives, someone triages it against payer and service rules, it goes to a branch, and the branch schedules the first visit. Today each branch answers its own phones.
The full study, PDF · 636 KB
Say no to the shiny stuff, and mean it
The bottom of the study is full of things an agency owner would love to delegate. The scores say the tool earns nothing there yet.